Arca Lab | ABN: 87 689 773 153 | Last updated: 22 July 2026

This website is operated by Arca Lab (referred to as "we", "us" or "our"). By accessing or using this website or placing an order, you agree to be bound by these Terms of Service. If you do not agree, please do not use this website.

SECTION 1 — PRELIMINARY

1.1 Applicability. These Terms of Service govern all use of the Arca Lab website and the purchase of products (including dogtooth paste and dog toothbrushes) offered through it. They apply to all users, including browsers, customers, and any person who transacts with us.

1.2 Age. By using this site, you represent that you are at least 18 years of age. If you are using this site or placing an order on behalf of a minor, you confirm that you are their parent or legal guardian and consent to their use of the site under your supervision.

1.3 Updates. We may update these Terms at any time by posting a revised version on this page. The version in effect at the time of your purchase or use of the site is the version that applies to that transaction. We encourage you to review this page periodically.

1.4 Platform. Our store is hosted on Shopify Inc., which provides the e-commerce platform through which we sell our products.

SECTION 2 — ONLINE STORE TERMS

2.1 Lawful Use. You may not use our products or services for any unlawful or unauthorised purpose, including any purpose that would violate applicable laws or regulations in your jurisdiction (including copyright laws).

2.2 Prohibited Conduct. You must not transmit any malicious code, worms, viruses, or destructive programs through or in connection with this site.

2.3 Termination for Breach. Any breach or violation of these Terms may result in suspension or termination of your access to our services, without prejudice to any other rights or remedies available to us. Where reasonably practicable, we will notify you of the reason.

SECTION 3 — GENERAL CONDITIONS

3.1 Right to Refuse Service. We may refuse service where we reasonably believe it is necessary to do so — for example, to comply with the law, to prevent fraud or misuse of our services, where you have breached these Terms, or where continuing to provide the product or service is not commercially reasonable (such as stock unavailability or a genuine pricing error). Where reasonably practicable, we will notify you of our reasons.

3.2 Data Transmission. You acknowledge that information you submit (excluding credit card details) may be transmitted over various networks and adapted for technical compatibility. Credit card information is always encrypted during transmission.

3.3 No Unauthorised Reproduction. You must not reproduce, duplicate, copy, sell, resell, or otherwise exploit any part of our service, website, or content without our express prior written consent.

SECTION 4 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

4.1 No Warranty of Accuracy. We make reasonable efforts to keep information on this site accurate and current, but we do not warrant that all content is free from error, complete, or current. You should not rely solely on material from this site for purchasing decisions.

4.2 Historical Information. The site may contain historical information, which is provided for reference only and may no longer be current.

4.3 Right to Modify. We reserve the right to modify or remove content from this site at any time, but we are under no obligation to update any particular information unless required by law.

SECTION 5 — MODIFICATIONS TO THE SERVICE AND PRICES

5.1 Price Changes. Prices for our products may change without notice. Any price change will not affect an order that has already been accepted by us.

5.2 Service Modifications. We may modify, suspend, or discontinue the service (or any part of it) where reasonably necessary — for example, for maintenance, security, legal compliance, or to reflect changes in our business. Where a change materially affects you, we will provide reasonable notice where practicable. This clause does not affect any order already accepted by us, which remains subject to Sections 5.1 and 12.

SECTION 6 — PRODUCTS AND SERVICES

6.1 Online Availability. Certain products may be available exclusively through our online store. These products are subject to our Refund Policy.

6.2 Product Descriptions. We take reasonable care to display product colours and images accurately. However, we cannot guarantee that your device's display will accurately represent product colours.

6.3 Fitness for Purpose — Pet Products. Our products are formulated specifically for dogs. It is your responsibility to ensure the products you purchase are appropriate for your pet's specific circumstances. We recommend consulting a veterinarian if you are uncertain about the suitability of any product for your pet.

6.4 Availability and Limits. We reserve the right to limit the quantities of products sold, restrict sales to particular geographic regions, and discontinue any product at any time. Any offer on this site is void where prohibited by law.

6.5 No Quality Guarantee Beyond ACL. We do not warrant that product quality will meet your subjective expectations. Your statutory rights under the Australian Consumer Law (ACL) are not affected by this clause.

SECTION 7 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

7.1 Right to Refuse or Cancel Orders. We may refuse or cancel an order where: (a) we reasonably suspect fraud, unlawful conduct, or that the order is being placed by a reseller or distributor without our authorisation; (b) there is a genuine error in pricing or product information; or (c) the ordered items are unavailable. Where we cancel your order, we will notify you using the contact details provided at checkout and provide a full refund of any amount paid for the cancelled items.

7.2 Order Limitation. We may limit quantities per person, household, or order. If we cancel or modify your order, we will attempt to notify you using the contact details provided at checkout.

7.3 Accurate Information. You agree to provide current, complete, and accurate billing and account information, and to promptly update your details as necessary to complete transactions.

SECTION 8 — OPTIONAL THIRD-PARTY TOOLS

8.1 No Endorsement. We may provide access to third-party tools "as is" and "as available". We do not monitor, control, or endorse these tools, and, to the extent permitted by law, we accept no liability arising from your use of them.

8.2 Your Risk. Use of any third-party tool is entirely at your own risk. You should review the terms and conditions of any third-party provider before using their tools.

SECTION 9 — THIRD-PARTY LINKS

9.1 No Responsibility for Third-Party Content. Links to third-party websites are provided for convenience only. We are not responsible for the accuracy, content, or practices of any third-party site.

9.2 Third-Party Transactions. To the extent permitted by law, we accept no liability for any harm, loss, or damage arising from transactions or dealings on third-party websites. Any concerns about third-party products or services should be directed to the relevant third party.

SECTION 10 — USER COMMENTS, FEEDBACK AND SUBMISSIONS

10.1 Licence to Use. If you submit comments, reviews, ideas, or other materials to us (whether requested or not), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt, publish, and display that content for the purposes of operating, promoting, and improving our business, including on our website, social media, and marketing materials. You may ask us to stop using a specific submission by contacting us at info@arcalab.com.au; we will action this within a reasonable time, except where the content has already been incorporated into published material that cannot reasonably be recalled.

10.2 No Obligation. We are under no obligation to maintain any submission in confidence, pay compensation for any submission, or respond to any submission.

10.3 Your Responsibility. You are solely responsible for any content you submit. Your submissions must not violate any third-party rights (including intellectual property rights), contain unlawful or defamatory content, or include malicious code.

10.4 Messaging Terms. Where you opt in to SMS or messaging communications via this site, additional messaging terms and a messaging privacy policy may apply; where applicable, these will be made available on our website at the time.

SECTION 11 — PERSONAL INFORMATION

Your submission of personal information through this site is governed by our Privacy Policy, available on our website. We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

12.1 Correction Rights. We may correct typographical errors, pricing inaccuracies, or omissions in product descriptions, pricing, promotions, or availability at any time, including after an order has been submitted.

12.2 Order Cancellation. If a pricing or product error affects your order, we will notify you. You may choose to proceed at the corrected price or cancel your order for a full refund.

SECTION 13 — PROHIBITED USES

In addition to other prohibitions in these Terms, you must not use this site or its content:

•        For any unlawful or unauthorised purpose

•        To violate any applicable local, national, or international laws or regulations

•        To infringe upon our intellectual property rights or those of any third party

•        To harass, abuse, harm, defame, or discriminate against any person

•        To submit false or misleading information

•        To upload or transmit viruses or other malicious code

•        To collect or scrape the personal information of others

•        To spam, phish, or engage in deceptive practices

•        To interfere with or circumvent the security features of this site

We may suspend or terminate your access to the service for a violation of these prohibitions, and will notify you of the reason where reasonably practicable.

SECTION 14 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

14.1 Australian Consumer Law. Nothing in this section excludes, restricts, or modifies any right or remedy you have under the ACL. Our goods come with guarantees that cannot be excluded under the ACL.

14.2 Service Provided As-Is. To the extent permitted by law, our service and all products delivered through it are provided on an 'as is' and 'as available' basis, without any express or implied warranties or conditions beyond those required by the ACL.

14.3 Limitation of Liability. To the maximum extent permitted by law, Arca Lab and its directors, employees, agents, and contractors are not liable for any indirect, incidental, punitive, special, or consequential damages (including loss of profits, loss of data, or business interruption) arising from your use of the service or our products. This limitation does not apply to any liability that cannot be excluded under the ACL.

14.4 Cap on Liability. Where our liability cannot be excluded, our total liability to you is limited to the lesser of: (a) the cost of replacing or repairing the relevant goods; or (b) the amount you paid for the relevant product.

SECTION 15 — INDEMNIFICATION

You agree to indemnify Arca Lab and its affiliates, officers, directors, employees, agents, and contractors against any claim, demand, loss, or expense (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your violation of any applicable law or regulation; or (c) your violation of the rights of any third party — except to the extent the claim, demand, loss, or expense was caused by our negligence, breach of these Terms, or other wrongful act.

SECTION 16 — SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be severed and the remainder of these Terms will continue in full force and effect.

SECTION 17 — TERMINATION

17.1 Survival. All obligations and liabilities incurred prior to termination will survive any termination of these Terms.

17.2 Termination by You. You may terminate these Terms at any time by ceasing to use the site and notifying us that you no longer wish to use our services.

17.3 Termination by Us. We may terminate your access to the service if we reasonably believe you have breached these Terms. Where reasonably practicable, we will notify you of the reason. Termination does not release you from amounts owing to us as at the termination date.

SECTION 18 — ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Refund Policy, and any other policies published on this site, constitute the entire agreement between you and Arca Lab regarding your use of the service and supersede all prior agreements, representations, and understandings.

Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.

SECTION 19 — GOVERNING LAW AND JURISDICTION

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You and Arca Lab submit to the non-exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia.

SECTION 20 — CHANGES TO TERMS OF SERVICE

We may update or replace these Terms at any time. Changes take effect upon posting to this website. Your continued use of the site after any change constitutes your acceptance of the updated Terms. You are responsible for checking this page periodically.

SECTION 21 — CONTACT INFORMATION

Questions or concerns about these Terms should be directed to:

•        Arca Lab

•        Email: info@arcalab.com.au

•        ABN: 87 689 773 153

 

These Terms of Service were last updated on 22 July 2026. This document is provided for general informational purposes. Arca Lab recommends seeking independent legal advice to ensure these Terms are appropriate for your specific circumstances, particularly in relation to the Unfair Contract Terms regime under the Australian Consumer Law.