Arca Lab | ABN: 87 689 773 153 | Last updated: 22 July 2026

Please read this policy carefully before placing your order. By completing a purchase, you agree to the terms below. This policy applies to all orders placed through arcalab.com.au for delivery within Australia.

1. Your Rights Under Australian Consumer Law

Nothing in this policy limits or excludes any right or remedy you have under the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth). Our goods come with guarantees that cannot be excluded under the ACL, including guarantees of acceptable quality and that goods will match their description. If your order is lost, damaged in transit, or not delivered within a reasonable time, you may be entitled to a repair, replacement, or refund under the ACL. Nothing in this policy is intended to limit those rights, and if any clause is inconsistent with the ACL, the ACL prevails.

2. Order Processing & Dispatch

2.1 Dispatch Timeframe

We aim to process and dispatch all orders within 1–3 business days of receiving payment confirmation. Business days are Monday to Friday, excluding Australian public holidays.

2.2 Peak Periods

During promotional sales events, public holidays, or periods of high demand, dispatch may take up to 5 business days. We will communicate any significant delays to the email address provided at checkout.

2.3 Order Cut-Off

Orders placed after 12:00 pm AEST on a business day will be processed the following business day.

2.4 Dispatch Confirmation

You will receive an email with tracking information once your order has been dispatched. It is your responsibility to ensure the delivery address you provide at checkout is current and accurate.

2.5 Order Changes & Cancellations

If you need to change your delivery address or cancel your order, contact us at info@arcalab.com.au as soon as possible. We can only guarantee changes if your order has not yet been dispatched — once an order has left our warehouse, it cannot be recalled or amended.

2.6 Partial Orders & Backorders

If your order contains an item that is temporarily out of stock, we will contact you to ask whether you would prefer to wait for the full order, receive available items now with the remainder to follow at no extra shipping cost, or receive a refund for the unavailable item.

2.7 PO Boxes & Parcel Lockers

We can deliver to PO Boxes and Australia Post Parcel Lockers using Standard or Express Tracked shipping. Note that some remote delivery timeframes may not apply to these delivery types — contact us if you're unsure.

3. Shipping Options & Estimated Delivery Times

All deliveries are carried out by Australia Post. The following options are available at checkout:

Service	Cost	Est. Delivery (Metro)	Regional / Remote
Standard Tracked	$9.95 flat rate	2–8 business days	7–10 business days
Express Tracked	$15.00 flat rate	2–4 business days	Variable — contact us
Free Standard (orders $50+)	$0.00	2–8 business days	7–10 business days

 

Important: All delivery timeframes are estimates provided by Australia Post and are not guaranteed. Arca Lab is not responsible for delays caused by Australia Post, weather events, natural disasters, or other circumstances beyond our control.

Regional and remote delivery timeframes include but are not limited to: Far North Queensland, outback NSW/SA/WA/NT, remote Tasmania, and offshore islands. If you are unsure whether your area is considered regional or remote, contact Australia Post or reach out to us before placing your order.

4. Free Shipping Threshold

Free standard tracked shipping applies to orders with a total order value of $50 AUD or more (after any discounts, before shipping is applied). The free shipping threshold is subject to change; the threshold applicable at the time of checkout applies to your order.

5. Carrier Responsibility & Risk of Loss

5.1 Handover to Carrier

Risk of loss or damage to your order passes to Australia Post once we hand your parcel to the carrier, and your parcel becomes subject to Australia Post's terms and conditions. This does not affect your rights under the Australian Consumer Law, including your right to a remedy if your order does not arrive or arrives damaged — see Section 6.

5.2 Our Packaging

We take reasonable care to package all orders securely before dispatch. However, once an order has been accepted by Australia Post, we are not responsible for damage caused during transit, without limiting your rights under Section 6.3 and the ACL.

5.3 Delivery Address Accuracy

Arca Lab is not liable for delayed or failed delivery resulting from an incorrect or incomplete delivery address you provided at checkout. Additional re-delivery fees charged by Australia Post in such circumstances are your responsibility.

5.4 Authority to Leave (ATL)

If you select or are prompted to enable 'Authority to Leave' for your delivery, this is a service you authorise independently through Australia Post. Once a parcel has been left in accordance with your ATL instructions, we are not responsible for its loss or theft, without limiting any rights you may have under the Australian Consumer Law.

6. Lost, Delayed or Damaged Parcels

6.1 Delayed Parcels

If your order has not arrived within the estimated delivery window (measured from your dispatch confirmation email, not your order date), we recommend checking your tracking information via the link in that email first. If your parcel appears stalled or the tracking has not updated for more than 5 business days, contact us at info@arcalab.com.au, and we will lodge an enquiry with Australia Post on your behalf.

6.2 Lost Parcels

If Australia Post declares your parcel lost in transit, we will work with you to arrange a replacement or refund in accordance with our Refund Policy and your rights under the ACL.

6.3 Damaged in Transit

If your order arrives damaged, please: (a) photograph the outer packaging and the damaged item immediately upon receipt; and (b) contact us at info@arcalab.com.au within 7 days of delivery with your order number and photographs. In line with the Australian Consumer Law and our Refund Policy, we will offer a repair, replacement, or refund. Where the damage amounts to a major failure, you may choose which of these remedies you would like.

6.4 Australia Post Claims

Where a claim needs to be lodged with Australia Post, we will initiate that process on your behalf. Resolution timelines are determined by Australia Post and are outside our control.

7. Undeliverable Parcels & Returned Orders

7.1 Failed Delivery

If a parcel is undeliverable due to an incorrect address, failed delivery attempts, or failure to collect from a post office, Australia Post may return it to us.

7.2 Re-Delivery Fee

If your order is returned to us due to an error on your part, you will be responsible for the cost of re-dispatch. We will contact you to arrange re-delivery before processing any additional charges.

7.3 Refusal to Re-Deliver

If you do not wish to have the order re-sent, we will refund the original product price less the original outbound shipping cost.

8. International Shipping

At this time, Arca Lab ships within Australia only. International orders cannot be accepted. We will update this policy if international shipping becomes available.

9. GST & Customs

All prices on our website are displayed in Australian dollars (AUD) and are inclusive of Goods and Services Tax (GST) where applicable. As we are an Australian-only retailer, no customs duties apply to domestic orders.

10. Changes to This Policy

We reserve the right to update or amend this policy at any time. The version in effect at the time of your purchase applies to that order. We encourage you to review this page before placing an order.

11. Contact Us

If you have questions about your delivery or this policy, please contact us:

•        Arca Lab

•        Email: info@arcalab.com.au

•        ABN: 87 689 773 153

•        We aim to respond to all enquiries within 1 business day.

 

This Shipping & Delivery Policy was last updated: 22 July 2026. This document does not constitute legal advice. Arca Lab recommends seeking independent legal advice to confirm these terms are appropriate for your circumstances.