FAQs

General questions

We're an Australian dog dental care brand making oral health simple, effective, and actually enjoyable for your pup. Our enzymatic toothpaste uses Bromelain, a natural pineapple enzyme that breaks down plaque, not just masks bad breath. Most dog toothpastes taste like meat. Ours is watermelon, a flavour dogs genuinely love, so brush time is something they look forward to, not dread.

Simple routine. Healthier dog. Happier you.

Because your pup deserves more than just a minty paste. Unlike basic dog toothpastes that just mask bad breath, Arca Lab uses Bromelain, a natural pineapple enzyme that breaks down plaque at a biological level.

Combined with Persimmon Fruit Extract for antibacterial gum support and Vitamin E for soothing protection, every brush does more than clean the surface. Gentle, effective, dog-safe. No fluoride, no harsh abrasives, no nasties.

A small daily habit that could save you a $500–$1,500 vet dental bill down the track.

Right here. Arca Lab is available exclusively through our website, so you're already in the right place. We're working hard to bring our products to retail stores soon — watch this space. 🐾

Need a hand? We're here for you.

Email us at info@arcalab.com.au or message us on Instagram @arcalab_, and our team will sort you out.

We'd be gutted — but we've got you covered. Before you make any decisions, check out what other pet parents are saying in our reviews. Sometimes it just takes a few sessions for your dog to warm up to the brushing routine. 🐾

Still not feeling it? No worries. If you're within 30 days of delivery and the product is unopened and unused in its original packaging, simply reach out to us at info@arcalab.com.au and we'll sort out a refund to your original payment method.

Product questions

Full details are in our recycling guide.

Dog Toothbrush
Made from food-grade silicone, so it goes in general waste. Silicone isn't accepted in most Australian kerbside recycling programs.

Dog Toothpaste — Sort Your Components

Bin: the silicone insert, plastic straw, and spring aren't recyclable.

Recycle: the tube, label, and cap are PP [5] polypropylene, accepted in most kerbside recycling bins across Australia, including NSW.

Store toothpaste and toothbrush at room temperature, away from direct sunlight.

Tip: Keep them somewhere you'll see daily, like your bathroom. Brush your teeth; brush your dog's teeth. Easy habit, built in.

VOHC certification is something we genuinely respect, and it’s something we may explore as Arca Lab continues to grow.

At the moment, our focus is on creating a gentle, enjoyable, and consistent daily dental routine that dogs actually look forward to. Our formula uses carefully selected ingredients like Bromelain enzyme, Persimmon Fruit Extract, and Vitamin E to help support everyday oral care in a safe and dog-friendly way.

While we are not currently VOHC certified, we believe that building healthy daily brushing habits is one of the most important parts of long-term dental wellness for dogs.

Bromelain (a natural pineapple enzyme that breaks down plaque), Persimmon Fruit Extract for antibacterial gum support, and Vitamin E for soothing protection — plus the watermelon flavour your dog actually likes. No fluoride, no harsh abrasives, no nasties.

Yes — Arca Lab toothpaste is dog-safe and made to be swallowed. No rinsing required.

Daily is ideal. Even a few times a week makes a meaningful difference to plaque and gum health.

All adult dogs and puppies over 6 months. Suitable for breeds of all sizes — from Mini Dachshunds (hi Cherry) to Pembroke Welsh Corgis (hi Bun).

Subscriptions

Absolutely! Log in to your account, click "Manage Subscription" and "Set next order date", then choose your date.

We accept all major credit cards for our subscriptions (Including Visa, Mastercard, and American Express), or you can easily check out through Apple Pay, Google Pay, or Shop Pay. Each order is billed right before it ships!

Signing up for a subscription is super simple. Once you select your product, you can place a one-time order at full price OR subscribe and save. Subscribing saves you 15% on every order, gives you early access to new flavours, and you can swap, skip, or cancel anytime!

Subscribers get 15% off the standard price on every recurring order. Pick a frequency between 4–10 weeks, and we'll handle the rest.

Yes — manage everything (skip, change frequency, cancel) from your customer portal. Changes take effect on your next order, provided they're made before the 48-hour processing cut-off.

Your card is automatically charged on your scheduled order date. We'll email you a reminder ahead of each order so nothing's a surprise.

Shipping + Returns

Ugh, so sorry to hear that! Send our team an email at info@arcalab.com.au with photos of the damage and the order number, and we'll make sure you're all taken care of! Photos of your order are required.